What to include
Send your account email, Hive name, relevant post number, what happened and when it happened, including your timezone. A screenshot of a visible error can help. Never send your password, social access tokens, API keys or full payment-card details.
Pending publication or a timeout?
Check the saved post’s publishing status before trying again. A lost response does not establish that publication failed. Tell us which destinations are pending or uncertain so we can investigate without creating duplicate posts.
Using Tickabee in ChatGPT
Connect Tickabee and choose the intended Hive. Image generation depends on the tools available in your conversation. Select the final image before requesting import, then review the saved image, caption, destinations and credits. Saving a draft does not approve publication. Scheduling and immediate publication require a separate explicit confirmation for the saved revision and suitable permissions.
Privacy and account deletion
Email us from your account address with your request. We may verify ownership before sharing or deleting account information. Disconnecting a social network does not remove an already published post. Read the Privacy Policy for media links, retention and service-provider details.
Payments and refunds
You can request a refund within seven calendar days of payment. No successful publications during the paid period means a full refund. If publishing has been used, the refund is based on unused subscription time, minus X (Twitter) publishing costs already incurred, with a minimum refund of zero. Earlier purchase terms and mandatory refund rights remain protected. Include the transaction reference, without card security details. See the Refund & Cancellation Policy for the full process.
Contact Tickabee
Support email: hi@tickabee.com.