Riffaz A. M.

Riffaz A. M. leads product and customer success at Tickabee, the social media scheduler where AI drafts posts and users approve them before anything goes live.

Before Tickabee, he spent more than 10 years in technical customer support for WordPress and SaaS companies, including WordPress.com (Automattic, through rtCamp), WPML, WPMU DEV, aThemes and 8Theme. That work meant answering thousands of real questions, finding the cause instead of the blame, and writing documentation teams still use.

He is a software engineer at heart. Whenever he has time, he still builds and ships custom SaaS products and WordPress plugins, and with AI in his workflow he now ships up to 10x faster than before.

He writes Tickabee guides the same way he answered support tickets: clear steps, tested in the product, that work the first time.